French Return & Replacement Policy
At Montreal Cannabis Seeds, customer satisfaction and seed quality are important to us. Because cannabis seeds are biological products, our return and replacement policy differs from that of ordinary retail merchandise.
Please review the following policy before placing your order.
Returns
Due to the nature of cannabis seeds, all seed sales are final once the order has been shipped, except where the product received is damaged, incorrect, defective, or otherwise eligible under our Germination Guarantee or applicable law.
We cannot accept returns of seed packages that have been:
Opened or altered
Planted or germinated
Improperly stored or handled
Damaged after delivery
Purchased from another retailer or seed bank
Any approved return must be authorized by Montreal Cannabis Seeds before being sent back to us.
Order Cancellations
Yes. You can cancel or modify an order, but because we ship the same day, you must email us at info@montrealcannabis-seeds.ca the same day you place it (weekends included), before it ships. Once an order has shipped, it can no longer be cancelled or modified.
Incorrect or Damaged Orders
If you receive the wrong seeds, an incorrect quantity, or a product that was damaged during shipment, please contact us promptly after receiving your order.
Please provide:
Your order number
The name of the affected strain or product
A description of the problem
Clear photos of the product and packaging when applicable
Montreal Cannabis Seeds will replace the damaged, incorrect or missing items, or send you a new order.
Please do not return any products without contacting us first.
80% Germination Guarantee
Montreal Cannabis Seeds stands behind the quality of our genetics with an 80% Germination Guarantee, where germination is permitted by applicable law.
If fewer than 80% of the seeds from an eligible pack germinate, please contact our customer service team with your order information and details about the affected seeds.
For example, if a package contains 5 seeds, at least 4 seeds would normally be expected to germinate to meet our 80% guarantee.
For eligible claims, we send replacement seeds.
The Germination Guarantee does not cover problems resulting from improper storage, handling, environmental conditions, physical damage, or other circumstances outside our control.
Promotional and Free Seeds
Complimentary seeds, promotional seeds, contest prizes, and other free products have no cash value and are generally not eligible for replacements or exchanges.
If there is an issue with promotional seeds, please contact us and we will review the situation individually.
Shipping Problems
If your package arrives damaged, contains incorrect products, or appears to be missing items, please contact us promptly so we can investigate.
Delivery delays caused by the carrier are not considered product returns. We guarantee delivery: if your order never arrives, we send you a new order.
Legal Responsibility
Customers are responsible for understanding and complying with the laws that apply to cannabis seeds in their province, state, country, or jurisdiction.
Products sold by Montreal Cannabis Seeds must not be used in violation of applicable laws.
Consumer Rights
Nothing in this Return & Replacement Policy is intended to limit or exclude any rights or remedies available to consumers under applicable consumer-protection laws.
Where applicable law provides rights that conflict with any part of this policy, applicable law will prevail.
Contact Us
If you have a problem with your order or believe you qualify for a replacement or germination guarantee claim, please contact Montreal Cannabis Seeds Customer Service.
Please include your order number and as much information as possible so we can review your request quickly.
Montreal Cannabis Seeds
Quality Genetics. Reliable Service. Customer Satisfaction.