At Montreal Cannabis Seeds, we stand behind the quality of the seeds we sell and the service we provide.
Every eligible purchase is backed by our 100% Seed Guarantee, giving you confidence that if there is a legitimate problem with your order, we will review the situation and work with you toward an appropriate solution.
Our goal is simple: we want our customers to be satisfied with their purchase.
What Does Our 100% Seed Guarantee Mean?
Our 100% Seed Guarantee means that Montreal Cannabis Seeds stands behind the seeds purchased from us.
If you experience a legitimate issue with your order, please contact our customer service team.
Depending on the circumstances, an approved claim may result in:
- Replacement seeds
- Store credit
- A refund where appropriate
- Another suitable resolution
Each claim is reviewed individually based on the nature of the issue.
What Is Covered?
Our 100% Seed Guarantee may cover verified issues including:
- Seeds damaged before or during delivery
- Incorrect seeds received
- Missing products
- Incorrect quantities
- Seed quality concerns
- Eligible germination problems
- Other legitimate issues related to your order
Please contact us as soon as possible if you experience a problem.
80% Germination Guarantee
Eligible cannabis seeds purchased from Montreal Cannabis Seeds are also protected by our 80% Germination Guarantee, where germination is permitted by applicable law.
This means we expect at least 80% of eligible seeds to germinate under appropriate conditions.
For example:
- 5 seeds — at least 4 should germinate
- 10 seeds — at least 8 should germinate
- 20 seeds — at least 16 should germinate
The Germination Guarantee is valid for 90 days from the date of purchase.
What If Fewer Than 80% of My Seeds Germinate?
If fewer than 80% of the eligible seeds in your package germinate, please contact Montreal Cannabis Seeds Customer Service.
To help us review your claim, please provide:
- Your order number
- Strain name
- Number of seeds attempted
- Number of seeds that germinated
- Approximate germination date
- Description of the germination method used
- Photos when appropriate
Eligible claims will be reviewed individually.
Depending on the circumstances, we may provide replacement seeds, store credit, a refund, or another appropriate resolution.
Germination Guarantee Period
Germination claims must normally be submitted within 90 days of the original purchase date.
Seeds stored for extended periods may be affected by temperature, humidity, moisture, light exposure, or other storage conditions outside our control.
For this reason, germination claims submitted after the 90-day period may not qualify under the Germination Guarantee.
Proper Seed Storage
For best results, cannabis seeds should be stored in appropriate conditions before use.
We recommend keeping seeds:
- In a cool location
- In a dry environment
- Away from direct light
- Protected from excessive humidity
- Protected from major temperature fluctuations
Improper storage may affect seed viability and may affect eligibility under the Germination Guarantee.
What Is Not Covered?
Our guarantee does not normally cover problems caused by:
- Improper seed storage
- Improper handling
- Physical damage after delivery
- Excessive heat or cold
- Excessive moisture
- Unsuitable germination conditions
- Environmental problems
- Improper cultivation practices
- Damage caused after germination
- Pests, disease, mould, nutrient problems, or environmental stress
- Products purchased from another retailer or seed bank
Cannabis seeds are biological products, and individual plants may naturally vary.
Plant Characteristics
Descriptions of flowering time, yield, plant size, potency, flavour, aroma, colour, structure, and other characteristics represent typical or expected traits.
They are not guarantees that every individual plant will develop exactly the same characteristics.
Results can vary because of:
- Genetic variation
- Phenotype differences
- Environment
- Lighting
- Temperature
- Nutrition
- Growing medium
- Cultivation techniques
- Other growing conditions
Our 100% Seed Guarantee therefore applies to legitimate seed and order issues and does not guarantee specific cultivation results.
Free and Promotional Seeds
Free seeds, promotional seeds, contest prizes, bonus products, and other complimentary items generally have no cash value.
They may not qualify for the same refund or replacement coverage as purchased seeds.
However, if you experience an issue with promotional seeds, please contact us. We are always happy to review the situation.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us promptly.
Please provide:
- Your order number
- A description of the issue
- Product name
- Photos of the product and packaging when applicable
Once the issue has been reviewed, we will determine the appropriate resolution.
Missing Items
If something is missing from your order, please contact us as soon as possible.
We will review the order details and shipping records and, when the claim is confirmed, arrange an appropriate solution.
How Long Do I Have to Report Other Problems?
For issues unrelated to germination, we recommend contacting Montreal Cannabis Seeds as soon as possible and preferably within one year of purchase.
This requested reporting period does not limit any rights or remedies that may apply under applicable consumer-protection laws.
Legal Requirements
Cannabis laws vary between provinces, states, countries, and jurisdictions.
Customers are responsible for ensuring that purchasing, possessing, importing, germinating, or cultivating cannabis seeds is permitted where they live.
The Germination Guarantee applies only where germination is legally permitted.
Montreal Cannabis Seeds does not encourage or authorize the use of its products in violation of applicable law.
Consumer Rights
Nothing in this Guarantee Policy is intended to remove or restrict any mandatory consumer rights provided by applicable law.
If applicable consumer-protection legislation provides greater rights or remedies than those described in this policy, those legal rights will prevail.
How to Make a Guarantee Claim
To submit a guarantee claim, contact Montreal Cannabis Seeds Customer Service and provide your order number together with the details of the problem.
The more information you provide, the easier it will be for our team to review your claim.
Please do not send seeds or products back to us unless our customer service team has specifically asked you to do so.
Our Commitment to You
At Montreal Cannabis Seeds, we value long-term relationships with our customers.
If something goes wrong with an eligible order, we want the opportunity to make it right.
Every eligible purchase is backed by our 100% Seed Guarantee, with an 80% Germination Guarantee on eligible seeds for 90 days from purchase.
Montreal Cannabis Seeds
Quality Genetics. Reliable Service. 100% Seed Guarantee.