Frequently Asked Questions

Welcome to the Montreal Cannabis Seeds FAQ. Here you’ll find answers about ordering, shipping, payments, seed quality, our guarantee, germination, returns, and other common questions.

Do you guarantee your cannabis seeds?

Yes. Montreal Cannabis Seeds stands behind its seeds 100%.

Our 100% Seed Guarantee means that if you experience a legitimate problem with the seeds you purchased from us, we want to hear from you and will work with you toward an appropriate resolution.

Depending on the issue, this may include:

Replacement seeds
Store credit
Refunds where appropriate
Another suitable resolution

Specific eligibility requirements may apply depending on the type of claim.

What does your 100% Seed Guarantee cover?

Our 100% Seed Guarantee is intended to give customers confidence when ordering from Montreal Cannabis Seeds.

It may cover legitimate issues such as:

Incorrect seeds received
Damaged seed packages
Missing products
Seed quality concerns
Eligible germination issues
Other verified problems with an order

Please contact our customer service team with your order number and details about the problem so we can review your claim.

Do you guarantee germination?

Yes. Eligible seeds are covered by our 80% Germination Guarantee, where germination is permitted by applicable law.

For example, with a package of 5 seeds, at least 4 out of 5 seeds would normally be expected to germinate.

The germination guarantee is valid for 90 days from the date of purchase.

What happens if fewer than 80% of my seeds germinate?

Contact Montreal Cannabis Seeds Customer Service with:

Your order number
The strain name
Number of seeds attempted
Number of seeds that germinated
Details about the issue

Eligible claims are reviewed individually.

Depending on the circumstances, we may provide replacement seeds, store credit, a refund, or another appropriate solution.

How long do I have to make a germination claim?

Germination claims should be submitted within 90 days of purchase.

For other product-related concerns, we recommend contacting us as soon as possible and preferably within one year of purchase.

Are free seeds covered by the guarantee?

Complimentary seeds, promotional seeds, contest prizes, and other free products generally have no cash value and may not qualify for the same refund or replacement coverage as purchased seeds.

However, if you experience a problem, contact us and we will review the situation.

How quickly are orders processed?

Once your payment has been confirmed, we aim to process and ship orders within 24 hours, Monday through Friday.

Orders placed during weekends or holidays are generally processed on the next business day.

How long does shipping take within Canada?

Estimated Canadian delivery times are:

Standard Shipping: 4–11 business days
Express Shipping: 1–4 business days

These are estimated delivery times and are not guaranteed.

How long does shipping take to the United States?

Express shipping to the United States is normally estimated at 1–3 business days after processing.

Customs, carrier delays, weather, or other circumstances may occasionally extend delivery times.

How long does international shipping take?

International Standard Shipping is generally estimated at 15–21 business days.

Customs processing and local postal services can occasionally cause additional delays.

Do you provide tracking?

Tracking is included with eligible Express Shipping options.

If your shipping method includes tracking, you will receive an email containing your tracking number once your order has been processed for shipment.

Standard shipping generally does not include tracking.

Is your packaging discreet?

Yes.

All Montreal Cannabis Seeds orders are shipped in plain, discreet packaging.

Our branding and descriptions identifying the contents as cannabis seeds are not displayed on the outside of the package.

Do you ship to PO boxes?

Canadian Express shipments can generally be sent to PO boxes using Canada Post.

U.S. Express customers must provide a physical shipping address because PO box delivery is not currently supported for this shipping option.

Do you ship internationally?

Yes. Montreal Cannabis Seeds ships to Canada, the United States, and many international destinations.

Customers are responsible for checking the laws and import requirements that apply to cannabis seeds in their destination.

What happens if customs stops my package?

International shipments may be inspected by customs authorities.

We cannot guarantee that cannabis seeds will be admitted into every country or jurisdiction.

Customers are responsible for confirming that the products they order may legally be imported, received, and possessed in their location.

Are customs fees included?

No.

Any customs duties, taxes, brokerage charges, import fees, or similar charges imposed by the destination country are generally the customer's responsibility.

What happens if my package is delayed?

If your package has not arrived within the estimated delivery period, first check the tracking information if tracking was provided.

Carrier delays, weather, holidays, customs, and other circumstances may affect delivery times.

If the shipment remains delayed, contact Montreal Cannabis Seeds Customer Service with your order number.

What happens if my package is lost?

We will review:

Shipping method
Tracking information
Delivery address
Carrier information
Circumstances surrounding the shipment

We will then determine the appropriate resolution based on the circumstances.

What if I entered the wrong shipping address?

If the order has not yet been processed or shipped, we may be able to correct the address.

Once the package has shipped, we may no longer be able to change the delivery information.

Customers are responsible for providing a complete and accurate shipping address.

Can I cancel my order?

Orders may generally be cancelled before they have been processed or shipped.

Please contact us as soon as possible if you need to cancel an order.

Once an order has shipped, cancellation may no longer be possible.

Can I modify an order after placing it?

If your order has not yet been processed, we may be able to add, remove, or change products.

Once processing or shipping has begun, changes may no longer be possible.

What happens if I receive the wrong seeds?

Contact our customer service team and provide:

Your order number
The product you ordered
The product you received
Photos when appropriate

We will review the issue and arrange an appropriate solution.

What happens if my seeds arrive damaged?

Please contact us as soon as possible and provide your order number and clear photos of the damaged product or packaging.

Eligible claims may qualify for replacement, store credit, refund, or another appropriate resolution.

Can cannabis seeds be returned?

Because cannabis seeds are biological products, seed sales are generally final once shipped.

Exceptions may apply for damaged products, incorrect products, eligible guarantee claims, or where applicable consumer-protection laws provide additional rights.

Please contact us before returning any product.

How are approved refunds issued?

Approved refunds are normally returned to the original payment method, whenever possible.

Processing times may vary depending on your bank, card issuer, or payment provider.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may change from time to time depending on payment-provider availability.

Are your seeds feminized?

Many of the seeds available at Montreal Cannabis Seeds are feminized, but product types vary.

Each product page identifies the seed type, which may include:

Feminized seeds
Autoflowering feminized seeds
Photoperiod seeds
CBD or specialty genetics
Other available seed types

Always review the individual product description before ordering.

What is the difference between feminized and autoflower seeds?

Feminized photoperiod seeds are bred to produce female plants and begin flowering according to changes in the light cycle.

Autoflower seeds begin flowering based primarily on plant age rather than requiring a change in the light schedule.

Check individual strain descriptions for specific growing characteristics.

How should cannabis seeds be stored?

For longer-term storage, seeds should generally be kept:

Cool
Dry
Dark
Away from major temperature changes
Protected from excessive moisture

Proper storage can help preserve seed quality over time.

Can you guarantee plant characteristics?

Cannabis seeds are biological products, so individual plants can vary.

Information such as flowering time, yield, size, aroma, flavour, growth pattern, and other characteristics represents typical or expected traits rather than an absolute guarantee for every individual plant.

Genetics, environment, cultivation techniques, and phenotype variation can all affect results.

Is cannabis legal everywhere?

No.

Cannabis laws vary significantly between provinces, states, countries, and other jurisdictions.

Customers are responsible for understanding the laws that apply to purchasing, possessing, importing, germinating, cultivating, or using cannabis seeds in their location.

Is the information on your website legal or medical advice?

No.

Strain descriptions, blogs, FAQs, growing information, and other material on our website are provided for general informational and educational purposes.

They should not be considered legal, medical, or professional advice.

How can I contact Montreal Cannabis Seeds?

If you need assistance with an order, shipping, seed quality, our guarantee, or another question, contact Montreal Cannabis Seeds Customer Service through:

Live chat
Email
Phone
Our website contact page

Please include your order number whenever your question relates to an existing purchase.

Why buy from Montreal Cannabis Seeds?

Montreal Cannabis Seeds is committed to providing customers with quality genetics, discreet shipping, responsive customer service, and dependable support.

Every eligible purchase is backed by our 100% Seed Guarantee, along with our 80% Germination Guarantee for eligible seeds within 90 days of purchase.

Montreal Cannabis Seeds — Quality Seeds. Discreet Shipping. 100% Seed Guarantee.

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