In short: Montreal Cannabis Seeds guarantees every eligible order. If at least 80% of your seeds don't germinate within 90 days of purchase, or your order arrives damaged, wrong or incomplete, contact us with your order number and we'll replace the seeds, issue store credit or refund you.
At Montreal Cannabis Seeds, we stand behind the quality of the seeds we sell and the service we provide. Every eligible purchase is backed by our 100% Seed Guarantee: if there is a legitimate problem with your order, we will review it and work with you toward a fair solution. Our guarantee is honoured by Montreal Cannabis Seeds (MCS), operated by NordSeeds UK and serving Canadian growers for more than 10 years.
What Does the 100% Seed Guarantee Cover?
Our 100% Seed Guarantee covers verified issues with your order, including:
- Seeds damaged before or during delivery
- Incorrect seeds received
- Missing products or incorrect quantities
- Seed quality concerns
- Eligible germination problems (see below)
Each claim is reviewed individually. Depending on the circumstances, an approved claim may result in replacement seeds, store credit, a refund, or another suitable resolution.
80% Germination Guarantee
Eligible cannabis seeds purchased from Montreal Cannabis Seeds are also protected by our 80% Germination Guarantee, where germination is permitted by applicable law. We expect at least 80% of eligible seeds to germinate under appropriate conditions:
- 5 seeds — at least 4 should germinate
- 10 seeds — at least 8 should germinate
- 20 seeds — at least 16 should germinate
The Germination Guarantee is valid for 90 days from the date of purchase. Seeds stored for longer periods can be affected by temperature, humidity, moisture and light, so germination claims submitted after 90 days may not qualify.
What If Fewer Than 80% of My Seeds Germinate?
Contact Montreal Cannabis Seeds Customer Service and provide:
- Your order number
- Strain name
- Number of seeds attempted and number that germinated
- Approximate germination date
- Description of the germination method used
- Photos when appropriate
Proper Seed Storage
To keep your seeds viable, store them in a cool, dry place, away from direct light, excessive humidity and major temperature fluctuations. Improper storage may affect seed viability and eligibility under the Germination Guarantee.
What Is Not Covered?
Our guarantee does not normally cover problems caused by:
- Improper seed storage or handling
- Physical damage after delivery
- Excessive heat, cold or moisture
- Unsuitable germination conditions or improper cultivation practices
- Damage caused after germination, including pests, disease, mould, nutrient problems or environmental stress
- Products purchased from another retailer or seed bank
Plant Characteristics
Descriptions of flowering time, yield, plant size, potency, flavour, aroma, colour and structure represent typical or expected traits. Cannabis seeds are biological products, and individual plants naturally vary with genetics, phenotype, environment, lighting, temperature, nutrition, growing medium and technique. The 100% Seed Guarantee applies to legitimate seed and order issues and does not guarantee specific cultivation results.
Free and Promotional Seeds
Free seeds, promotional seeds, contest prizes and other complimentary items have no cash value and may not qualify for the same coverage as purchased seeds. If you experience an issue with promotional seeds, contact us anyway; we are always happy to review the situation.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, contains the wrong product, or is missing items, contact us promptly with your order number, the product name, a description of the issue, and photos of the product and packaging where applicable. We will review the order and shipping records and arrange an appropriate solution. See also our Return Policy and Shipping information.
For issues unrelated to germination, please contact us as soon as possible and preferably within one year of purchase. This does not limit any rights or remedies under applicable consumer-protection laws.
Legal Requirements and Consumer Rights
Cannabis laws vary between provinces, states and countries. Customers are responsible for ensuring that purchasing, possessing, importing, germinating or cultivating cannabis seeds is permitted where they live. The Germination Guarantee applies only where germination is legally permitted, and Montreal Cannabis Seeds does not encourage or authorize the use of its products in violation of applicable law.
Nothing in this Guarantee Policy removes or restricts any mandatory consumer rights provided by applicable law. Where consumer-protection legislation provides greater rights or remedies, those legal rights prevail.
How to Make a Guarantee Claim
Contact Montreal Cannabis Seeds Customer Service with your order number and the details of the problem. The more information you provide, the faster we can review your claim. Please do not send seeds or products back to us unless our team has specifically asked you to.
Guarantee FAQ
Does Montreal Cannabis Seeds guarantee germination?
Yes. Eligible seeds are covered by an 80% Germination Guarantee for 90 days from the purchase date. If fewer than 80% germinate, contact customer service with your order number for replacement seeds, store credit or a refund.
How do I make a germination claim?
Contact customer service with your order number, strain name, number of seeds attempted and germinated, approximate germination date, the method used, and photos where possible. Do not return seeds unless asked.
Are free or promotional seeds covered by the guarantee?
Free and promotional seeds have no cash value and may not qualify for the same coverage as purchased seeds, but we are happy to review any issue you report.
What is not covered by the guarantee?
Problems caused by improper storage or handling, unsuitable germination conditions, damage after germination, pests, disease, nutrient issues, or seeds purchased from another retailer.
How long do I have to report a damaged, wrong or missing order?
Contact us as soon as possible after delivery, and preferably within one year of purchase. This does not limit your rights under applicable consumer-protection law.
Our Commitment to You
We value long-term relationships with our customers. If something goes wrong with an eligible order, we want the opportunity to make it right. Every eligible purchase is backed by our 100% Seed Guarantee, with an 80% Germination Guarantee on eligible seeds for 90 days from purchase.
Ready to grow? Browse our feminized seeds, autoflower seeds, or read our guide to buying cannabis seeds in Canada.
Montreal Cannabis Seeds
Quality Genetics. Reliable Service. 100% Seed Guarantee.